FAQ
GENERAL
- Do you have a physical shop?
- Not at the moment but as we grow who knows what may happen! We operate fully online so we can spread joy, comfort, and style worldwide.
- What is the best way to contact you?
- Feel free to contact us through email (mysockcollection@gmail.com) or chat with us using the blue bubble icon in the bottom right corner
- Do offer any promotionals?
- Of course! The best way to stay up-to-date on current promotionals is through our Facebook page (My Sock Collection) or by subscribing to our newsletter (located at the bottom right corner of this page)
SHIPPING
- Where do you ship?
- Currently, we are only shipping within the United States. Soon we will be offering worldwide!
- What is your shipping policy?
- Feel free to read over our Shipping Policy
- Do you offer free shipping?
- All orders over $55 qualify for free shipping!
RETURNS & SHIPPING
- What if my socks were damaged when I received them?
- We're so sorry your product was damaged. Send us an email with the subject line "I Need To Return An Item". Add picture attachments of the faulty sock(s) to the email as well and we will go from there. Feel free to review our Return Policy.
ROTATING SEASONS OF DONATING
- How do I know which sock counts as an automatic donation?
- Each season we will update the Rotating Season of Donating sock. The sock is located on the home page underneath the home page slideshow.
- How many socks do I have to purchase for it to count as a donation?
- Every TWO pair that you buy, we will donate a pair!
If you have any other questions that have not been answered feel free to contact us via the Contact Us page or the blue bubble icon located in the bottom right of the page!